Bill Brooks

Advice: Trust can land you in some hot water

July 05, 2018 at 5:00 am

A service person agreed to fix a consumer’s hot tub. The guy never showed up. I tried to contact him and he ignored me. It’s pretty obvious that our economy is zooming along, but there are some downsides to a great economy. One is the avail...

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Advice: Words from the wise

July 02, 2018 at 5:00 am

My good friend Dennis Edelbrock sent me the following update on how to remove the dreaded and bogus Microsoft pop-up scam program. I routinely get one to five calls per day from consumers about pop-ups. The following is great information. C...

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CONSUMER ADVICE: You’re not likely to beat insurance odds

June 28, 2018 at 5:00 am

Last week a middle-aged consumer, a husband and a father of three young children, called me to complain that he could not get life insurance. As the story unfolded, last year he noticed an unusual bump and discoloration on his wrist. Being ...

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Advice: The contract always wins

June 25, 2018 at 5:00 am

A couple called me about a moving experience. And no, not the good kind.As the story goes, they finally decided to retire and move to their dream home in North Idaho. They came out to visit the area and decided it was just what they had bee...

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Opinion - Brooks: Even smart people aren’t scam-proof

June 21, 2018 at 5:00 am

A local consumer’s peaceful Father’s Day afternoon was shattered as he was working on his computer. A pop-up informed him that his computer was infected with malware and all of his information was in the process of being exposed to hackers ...

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BROOKS - OPINION: Biting into a big, fat bogus burger

June 18, 2018 at 5:00 am

Don’t you be scammed! I love to collect and investigate phony looking email offers. I got an email last week that looked like it came from Burger King and offered me a $100 gift certificate. All I had do was answer a few short questions on ...

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Opinion - Brooks: Sickness, serious charges and a writer’s apology

June 14, 2018 at 5:00 am

In Monday’s column I suggested that people who were not “wheelchair-bound” (this is a key word, necessary to understanding my advice) consider using a wheelchair in their transit through airports. There are many, like me, who are not “wheel...

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BROOKS: Sorry, but you can’t take GEG with you

June 11, 2018 at 5:00 am

I love Spokane’s airport! However, when we leave GEG (that’s airport lingo for Spokane International Airport), we become subject to the vicissitudes of other, not so friendly airport environs. Here are a few tips:1. If you want your bag to ...

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Digital switch sends some Spectrum heads spinning

June 07, 2018 at 5:00 am

This week I’ve had a number of calls about Spectrum and its recent move to digital. I’ve included a link below to a very well-written article in the Cd’A Press by Brian Walker. One of the reasons I say it’s a very well-written article is th...

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Pull the plug on robocalls

June 04, 2018 at 5:00 am

“I’m mad as hell, and not going to take this anymore!” That’s part of a speech from the 1976 movie “Network.” It pretty much sums up how almost everyone feels about the epidemic of robocalls we all are subjected to — every day. In 2017, exp...

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