Bill Brooks

Consumer Advice: Psst: That’s not Amazon with a $100 cash present

July 19, 2018 at 5:00 am

There’s an email going around the internet like a rash. In big splashy “Amazon” colors and copied fonts it announces that you have won a $100 gift certificate because you are a “good and faithful” customer. All you need to do is take a shor...

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CONSUMER ADVICE: Travelers, buckle up for ID changes

July 12, 2018 at 5:00 am

New TSA rules mean some travelers will need to change the form of ID they are using before they hop on a plane. I have always shown my driver’s license, but beginning Oct. 1, 2020, you’ll need a passport or a Global Entry card (https://bit....

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CONSUMER ADVICE: Don’t get stuck on auto-renewal merry-go-round

July 09, 2018 at 5:00 am

Since writing about the need for laws prohibiting automatically renewing contracts, especially for items, services and subscriptions online, many customers have called me and reported that, after checking, they found that they had unknowing...

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Advice: Trust can land you in some hot water

July 05, 2018 at 5:00 am

A service person agreed to fix a consumer’s hot tub. The guy never showed up. I tried to contact him and he ignored me. It’s pretty obvious that our economy is zooming along, but there are some downsides to a great economy. One is the avail...

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Advice: Words from the wise

July 02, 2018 at 5:00 am

My good friend Dennis Edelbrock sent me the following update on how to remove the dreaded and bogus Microsoft pop-up scam program. I routinely get one to five calls per day from consumers about pop-ups. The following is great information. C...

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CONSUMER ADVICE: You’re not likely to beat insurance odds

June 28, 2018 at 5:00 am

Last week a middle-aged consumer, a husband and a father of three young children, called me to complain that he could not get life insurance. As the story unfolded, last year he noticed an unusual bump and discoloration on his wrist. Being ...

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Advice: The contract always wins

June 25, 2018 at 5:00 am

A couple called me about a moving experience. And no, not the good kind.As the story goes, they finally decided to retire and move to their dream home in North Idaho. They came out to visit the area and decided it was just what they had bee...

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Opinion - Brooks: Even smart people aren’t scam-proof

June 21, 2018 at 5:00 am

A local consumer’s peaceful Father’s Day afternoon was shattered as he was working on his computer. A pop-up informed him that his computer was infected with malware and all of his information was in the process of being exposed to hackers ...

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BROOKS - OPINION: Biting into a big, fat bogus burger

June 18, 2018 at 5:00 am

Don’t you be scammed! I love to collect and investigate phony looking email offers. I got an email last week that looked like it came from Burger King and offered me a $100 gift certificate. All I had do was answer a few short questions on ...

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Opinion - Brooks: Sickness, serious charges and a writer’s apology

June 14, 2018 at 5:00 am

In Monday’s column I suggested that people who were not “wheelchair-bound” (this is a key word, necessary to understanding my advice) consider using a wheelchair in their transit through airports. There are many, like me, who are not “wheel...

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